Upgrading & Downgrading Your Website Plan

You can upgrade or downgrade your website plan to allow for more experiments, more goals, and otherwise expand your website monitoring and testing capabilities with Concurra.

To upgrade your website, launch the website you are would like to upgrade from the "All Websites" view, then click "Website Settings" from the left hand menu. If you are downgrading from a free plan, you can simply select the free plan and click "Change Plan" to stop all billing for that plan. If you are upgrading from a free or other plan, you will need to have a primary payment method added.

If you are upgrading from a free plan to a paid plan, you will be billed for the total amount on a recurring cycle.

If you are upgrading from a paid plan to a higher paid plan, you will be credited for the time remaining on the smaller plan and billed for the time used on the higher plan on your next invoice.

If you are downgrading from a paid plan to a lesser paid plan, you will be credited the time remaining on the larger plan and billed for time used on the lesser plan on your next invoice.

If you are downgrading from a paid plan to a free plan, you will be billed for the time used during that month and credited & refunded on your next invoice for the time you did not use.

If you are upgrading to a higher plan and you do not have a saved or primary payment method, you will be prompted to enter a payment method in order to continue adding the website.

If you are upgrading to a higher plan and you already have a saved payment method, you can simply click "Change Plan" and the changes will be reflected on your next invoice.